Celebrating 20 years of positive system change.

We work with organizations at transition moments where everything seems to be changing at once. Our typical change management projects include:

Leadership and vision

Culture

Infrastructure

“Mark is brilliant — on so many levels. He brings a deep understanding of the landscape and forces driving the many segments across the technology industry, as well as the nonprofit and government sectors, making him a strategic partner with a broad set of reference points. The project he led for me became a collaboration that transformed the strategy of the organization I represented and foretold broader movements in the industry. The work we did together continues to be a defining moment of my career.”

Wendy Conway Head of Marketing, Omidyar Network

“Mark’s customer strategy and marketing expertise have been invaluable for me and my team a number of times. He led a 20+ member leadership team through a strategic planning and customer positioning workshop that resulted in significant improvements to our customer service and product alignment strategies. I have since consulted with Mark on marketing communications, web development, mission statement development, and rebranding projects. He is professional, efficient, smart and trustworthy. I feel lucky to be able to tap into his insights and recommendations.”

Sara O’HearnExecutive Producer, Leapfrog

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