We work with organizations at transition moments where everything seems to be changing at once. Our typical change management projects include:
Leadership and vision
- Vision development
- Strategic planning
- Board evolution
- Leadership team coaching
Culture
- General culture evolution
- Organizational cognition
- Performance management evolution
- Purpose, values, and behaviors
- Organizational design and development
Infrastructure
- CRM implementation + optimization
- Work and knowledge management tools
- Analytics and data visualization systems
- Cross-channel digital experience design
“Mark is brilliant — on so many levels. He brings a deep understanding of the landscape and forces driving the many segments across the technology industry, as well as the nonprofit and government sectors, making him a strategic partner with a broad set of reference points. The project he led for me became a collaboration that transformed the strategy of the organization I represented and foretold broader movements in the industry. The work we did together continues to be a defining moment of my career.”
“Mark’s customer strategy and marketing expertise have been invaluable for me and my team a number of times. He led a 20+ member leadership team through a strategic planning and customer positioning workshop that resulted in significant improvements to our customer service and product alignment strategies. I have since consulted with Mark on marketing communications, web development, mission statement development, and rebranding projects. He is professional, efficient, smart and trustworthy. I feel lucky to be able to tap into his insights and recommendations.”
